Battery Performance

Laptops below 4th Generation: Battery backup guaranteed up to 1 hour on multimedia usage.

5th and 6th Generation laptops: Battery backup guaranteed up to 1.5 hours on multimedia usage.

6th Generation and newer laptops: Battery backup guaranteed up to 2 hours on multimedia usage.

Hardware Components

The following components are covered under warranty, subject to terms and conditions:

Camera

Microphone

Wi-Fi

RAM

Storage (SSD/HDD)

Any screen or display-related issues, including but not limited to:

Lines, spots, scratches, dimness, cracks, or partial display issues

Damage caused by:

Electrical surges or power fluctuations

Physical damage or mishandling

Liquid or fluid exposure

Data loss or corruption due to storage device failure

Such issues are not covered under the warranty.

At Tesla Laptops, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return within three (3) days of delivery for a full refund, subject to the following conditions:

i.) The product must be returned in the same condition as received.

ii.) Customers must contact Tesla Laptops to initiate the refund process.

iii.) Shipping charges are non-refundable, and return shipping costs will be borne by the customer.

Orders are dispatched within 1–5 working days after payment confirmation, unless otherwise stated on the product page.

Standard shipping service is available nationwide.

Shipping charges:

Within Karachi: Free standard shipping

Outside Karachi: PKR 2,000 nationwide

Customers are responsible for providing accurate shipping details. Any additional costs due to incorrect address information will be charged to the customer.

In case of a damaged or defective laptop, customers must notify Tesla Laptops within 24 hours of delivery.

All refurbished and used laptops are thoroughly inspected and tested prior to shipment; however, customers are advised to inspect the product upon receipt and report any issues within 48 hours.

Returns or exchanges are accepted within 3 days of delivery, with return shipping costs borne by the customer.

Orders may be canceled within 24 hours of placement.

To cancel an order, customers must contact our customer support team at:

Email: [email protected]

Phone: +92 21 34829455 | +92 334 1396410

Once an order has been shipped, cancellation requests will not be accepted.

All content, products, and services provided by Tesla Laptops are intended for IT and professional use only. While we strive to ensure accuracy, Tesla Laptops does not guarantee the absolute reliability, compatibility, or suitability of any information, software, or hardware for specific purposes. Customers are advised to verify specifications before purchase. Tesla Laptops shall not be held responsible for any damage, loss, or inconvenience arising from misuse or incorrect reliance on provided information or products.